Subscription Terms

Your subscription — at a glance

1. Free or Paid Trial

We may offer a free trial, or a paid trial for a small one-time fee, as a way for you to try the Service before committing to a full subscription. Trials are offered at our discretion and may not be available at all times, in all countries, or to all users. If a trial is offered to you, the following will be clearly disclosed on the price screen and/or on the payment pop-up provided by Apple or Google, or our website, before you confirm the purchase:

• The length of the trial (for example, 7 days).
• Any trial fee (for example, $1 for a 7-day paid trial).
• The price you will be charged at the end of the trial if you do not cancel.
• The subscription length that will begin at the end of the trial (weekly, monthly, 3-month, 6-month, annual, or otherwise).
• The payment method that will be charged.
• How to cancel before the trial ends (see Section 4). Unless you cancel before the trial ends, your trial will automatically convert into a paid subscription and you will be charged the price and interval shown at checkout. If no trial is indicated on the price screen before checkout, you will be purchasing a subscription without a trial — meaning your first charge will occur at checkout, not at a later date. We reserve the right to modify or terminate any trial offer, and to limit the number of trials per person, household, device, or payment method, to the fullest extent permitted by applicable law.

2. Subscription and Auto-Renewal

Your subscription renews automatically at the end of each period (each week, month, 3 months, 6 months, year, or other period, depending on what you selected at checkout) until you cancel. The auto-renewal period will be the same as your initial paid subscription period, unless we tell you otherwise at checkout. The renewal price will be no more than the price of the immediately prior subscription period, excluding any promotional or introductory discount, unless we notify you of a price change before the renewal (see Section 7).

3. Payment Method

The payment method you selected at checkout will be charged at the point of purchase (or, if you started a trial, at the end of the trial) and will be charged automatically at the start of each renewal period. Depending on where you subscribe, your payment may be processed by Apple or Google if you subscribed within the App; or, if you subscribed on our website, either by us using an authorized third-party payment processor acting on our behalf (currently Stripe and Braintree), or by our authorized merchant of record (currently Paddle). Where your payment is processed by the merchant of record, that merchant is the seller of record for that transaction and is your counterparty for it: it handles invoicing, collects and remits any applicable taxes, and handles refunds and payment disputes. We will tell you clearly at checkout, before you are bound, who the seller for your purchase is and how to contact them. If you reinstall the App, sign in on a new device, or switch devices, you can restore an active subscription by tapping “Restore Purchases” in the App (Profile → Manage Subscription → Restore Purchases), or by signing in with the same App Store account used for the original purchase. Restoring a purchase does not create an additional charge. You authorize us, our payment processors, our merchants of record, and the applicable App Stores to charge the subscription fees and any applicable taxes to the payment method you provided. If your payment method fails (for example, an expired card), we may retry the charge, notify you, and suspend or terminate your access if the charge cannot be completed.

4. How to Cancel

Your cancellation path depends on where you originally purchased or started your trial. Please follow the instructions that match your purchase channel.

4.1. If you subscribed on our website

You can cancel online, at any time, in the shedio web app: go to https://shedio.app, sign in, open Profile → Subscriptions, and tap “Turn off auto-renewal.” Cancelling online in the shedio web app is at least as easy as subscribing, and we will not require you to call, mail, or contact a live agent in order to cancel.

Canceling your subscription disables automatic renewal. You will continue to have access to all subscription features for the remainder of your then-current paid period.

4.2. If you subscribed on the Apple App Store

You can cancel at any time through your Apple ID subscription settings. Only you can manage subscriptions purchased through the Apple App Store — we cannot cancel them for you.

• On iPhone or iPad: Settings → [your name] → Subscriptions → shedio → Cancel Subscription.
• See: https://support.apple.com/HT202039 To avoid being charged, cancel at least 24 hours before the end of your trial or current subscription period.

4.3. If you subscribed on Google Play

You can cancel at any time through your Google Play subscription settings.

• On Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → shedio → Cancel subscription.
• See: https://support.google.com/googleplay/answer/7018481 To avoid being charged, cancel at least 24 hours before the end of your trial or current subscription period.

4.4. What happens after you cancel

• You keep access to all paid features for the remainder of your then-current paid period.
• No new charges will be made on your payment method after cancellation, unless you restart your subscription.
• Your data stays with you for the duration of your account. You can delete your account at any time — see our Privacy Policy.
• Resubscribing is always possible — your progress and preferences will be available if your account still exists. We will not retain you against your will. During cancellation we may offer you alternatives such as pausing your subscription, switching to a cheaper plan, or a retention offer, and we may ask you (optionally) why you are cancelling. We will not use manipulative or deceptive design practices to obstruct or discourage cancellation, and you can always complete your cancellation.

5. Refunds

Whether and how you can receive a refund depends on where you originally purchased your subscription and where you live. Please also see our Money-Back Policy for full details, including our discretionary money-back guarantee. Reminder: Non-use of the Service does not, by itself, entitle you to a refund. Whether or not you actually use the Service after Purchase or Trial activation is at your discretion, and we do not refund subscriptions on the basis of non-use alone, except where required by applicable law (see Section 5.4) or where you qualify under our Money-Back Policy.

5.1. If you purchased on the Apple App Store

Refunds for purchases made through the Apple App Store are handled directly by Apple. We cannot grant or deny refunds for these purchases. To request a refund, follow Apple’s instructions at https://support.apple.com/HT204084.

5.2. If you purchased on Google Play or another App Store

For purchases made on Google Play, please refer to Google Play’s refund policy. In some cases, you may also contact us at support@shedio.life for assistance.

5.3. If you purchased on our website

Refund requests for subscriptions purchased on our website should be sent to support@shedio.life and will be handled in accordance with our Money-Back Policy, applicable law, and the provisions below. Processing time If a refund is approved, we will issue it within any timeframe required by applicable law and otherwise without undue delay. The time it then takes to appear in your account depends on your bank or card issuer. One refund per transaction You may only receive one refund per transaction. Please do not request a refund from us and, at the same time, file a chargeback with your bank — this may delay or reverse the refund. If you receive duplicate refunds for the same transaction, we may work with your payment provider to recover the duplicate amount. Please contact us before disputing a charge If you believe a charge is incorrect, please contact us first at support@shedio.life. Filing a chargeback without first contacting us may result in immediate suspension or termination of your account. If we reasonably believe a chargeback is false, dishonest, or made in bad faith, we may permanently ban you from the Service and seek recovery of amounts owed, including chargeback fees, to the extent permitted by law. Nothing in this paragraph limits any non-waivable statutory right you have to dispute a charge with your bank or card issuer.

5.4. Refund and withdrawal rights by jurisdiction

You may have additional refund or withdrawal rights under the laws of your country, state, or province. These rights are not affected by these Subscription Terms:

• European Economic Area and United Kingdom — statutory 14-day withdrawal right. You may withdraw from the subscription contract within 14 days of entering into it, without giving a reason. Because a subscription is a service supplied over time, you keep that right during the 14-day period: if you exercise it, we refund what you paid less an amount proportionate to the Service actually supplied before you told us. (You only lose the right where you bought a single item of digital content that we supplied immediately, and expressly consented to that.) Switzerland: Swiss law does not give a statutory online withdrawal right; we grant Swiss consumers the same 14-day right as a contractual commitment. See our Money-Back Policy, Section 4.1.
• California and Connecticut — a voluntary three-business-day cooling-off period. As a matter of our own policy, and not because any statute requires it, we refund a direct-from-us purchase if you cancel before midnight on the third business day after buying. See our Money-Back Policy, Section 4.2.

6. Renewal Reminders

Each renewal reminder will include:

• The renewal date.
• The renewal amount, including any applicable tax.
• A link to cancel, without being routed to a live agent.
• Our support contact details in case you need help.

You are responsible for keeping your email address on file current and for checking your spam or promotions folder. If you subscribed on an App Store, Apple and Google may also send their own renewal notifications; our reminders are provided in addition where permitted.

7. Price Changes

We may change subscription prices from time to time. Where required by applicable law (including the California Automatic Renewal Law, the EU Consumer Rights Directive, the UK Consumer Rights Act, and Quebec Consumer Law), we will notify you in advance by email to the address associated with your account or by another prominent means. The notice will include the new price, the effective date, and instructions for how to cancel before the new price takes effect. In jurisdictions where applicable law requires your affirmative consent for a price increase to take effect, we will not apply the new price to your existing subscription without your express agreement. If you do not wish to continue at the new price, you may cancel your subscription at any time before the new price becomes effective, in accordance with Section 4.

8. Add-Ons and Additional Services

From time to time, we may offer optional add-ons in addition to your main subscription, such as advanced AI coaching tiers or premium content packs (“Add-Ons”). Add-Ons may be one-time purchases or recurring charges.

• Separate billing: Each recurring Add-On is billed separately from your main subscription.
• Separate cancellation: Canceling your main subscription does not automatically cancel any recurring Add-On, and canceling an Add-On does not affect your main subscription. The cancellation path for each Add-On will be clearly disclosed at the point of purchase and in your account.
• Same consumer rights: Jurisdictional refund and withdrawal rights described in Section 5.4 apply equally to Add-Ons where applicable by law.

9. Changes to These Subscription Terms

We may update these Subscription Terms from time to time. If the changes materially affect your rights, we will notify you before they take effect by email or another prominent means, at least 14 days in advance (or longer if required by applicable law). Non-material changes will be reflected by updating the “Last Updated” date at the top of this document. If you do not agree to an update, you can cancel your subscription before the effective date in accordance with Section 4. By continuing to use the Service after the update takes effect, you agree to the updated Subscription Terms.

10. Contact

If you have any questions about your subscription, payments, or cancellations, please contact us at support@shedio.life. For legal inquiries, contact support@shedio.life. For privacy inquiries, contact support@shedio.life.

Changelog

Summary of material updates in this version of these Subscription Terms:

• Top banner (new): Non-use of the Service does not entitle you to a refund.
• §1 (new callout): Introductory/promotional pricing scope; trial and intro periods counted toward statutory cooling-off; no future-feature commitments.
• §3 (new callout): Disclosure of temporary payment validation charges.
• §5 opening (new): Express reminder that non-use does not entitle you to a refund. Last Updated: July 20, 2026